Shipping

 

• Our processing time is 2-3 business days, excluding weekends and US holidays.
• All orders are shipped by using FEDEX ground Service.
• You can also upgrade to faster service  Service for an additional charge. PLEASE NOTE WHAT SERVICE YOU WANT ON THE NOTE BOX AT CHECK OUT
  
• IN ADDITION if you need to receive your order at a certain time frame? Please contact us prior to placing your order as we can offer other expedited shipping & handling services.

 

Shipping Timeframe:
Domestic Ground:

Florida 1-2 days

Central and North East of USA 2-3 days

Central South and North of USA 3-4 days

South and North West of USA 4-5 days

All International orders must be track for arrival times

 

Return Policy

 

• Please contact us within 3 business days for any returns.
• Item(s) must be in the original, undamaged condition.
• Ship item(s) back to us within 14 days of delivery.
• We will issue a full refund MINUS the shipping fee. In the case we applied free shipping we will deduct $8 if item is returned
  
• Buyers are responsible for the shipping fee to return the item(s) to us.
• Shipping fees are not refundable.
• If your item(s) arrives damaged/defective or if you receive the wrong item(s), please contact us immediately (1-2 days after arrival based on tracking number ) please include a photo of the damaged/defective and/or wrong item(s) for faster processing time.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Return Shipping
To return your product, you should mail your product to: 1927 NW 20th ST Miami Florida US 33142

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Restock Fee 

 

All items are subject to a 25% restocking fee on all returnable items within the 14 days of the purchasing date depending on their condition when returned. Refer to our Return Policy above for more info.

 

If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.

 

If you have any further questions regarding this policy, please call our customer service at (305) 999 1237.

 

What is a restocking fee? It is the percentage of the item’s price depending on type of item and condition when it is returned. Our restocking fee is 25%.

 

Type of Return Request	Restocking Fee Applied?
Buyers changes mind, buyer remorse or price difference	Yes
Buyer refuses delivery	Yes
Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller	Yes
Buyer receives an item materially different from what they ordered	No
Order is returned as undeliverable	No but an amount equivalent to the return shipping costs will be deducted
Items arrive to the buyer damaged or defective	No
Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier	No